Download Certified Implementation Specialist - Field Service Mangement.CIS-FSM.ExamTopics.2026-03-11.49q.tqb

Vendor: ServiceNow
Exam Code: CIS-FSM
Exam Name: Certified Implementation Specialist - Field Service Mangement
Date: Mar 11, 2026
File Size: 141 KB

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Demo Questions

Question 1
Where can dispatchers view real-time locations of agents?
  1. Agent map
  2. My task map
  3. Manager map
  4. Dispatch map
Correct answer: D
Question 2
What factors does intraday schedule automation consider? (Choose three.)
  1. Number of tasks completed yesterday
  2. Time of day
  3. Number of incomplete tasks pending
  4. Whether the agent is running early or late
  5. Number of tasks scheduled for tomorrow
Correct answer: C, D
Question 3
Where can users control the maximum number of tasks that can be selected when manually running dynamic scheduling?
  1. Schedule Optimization Batch
  2. Schedule Optimization Policy
  3. Schedule Optimization Scope
  4. Dynamic Scheduling System Properties
Correct answer: B
Question 4
What actions can an agent perform when removing a part from a task? (Choose two.)
  1. Donate the part to a local warehouse
  2. Set the part as defective
  3. Throw away the part
  4. Set the asset status to available, but defective
  5. Replace the part
Correct answer: B, C
Question 5
Users can be assigned work order tasks and edit these records if they: (Choose two.)
  1. Belong to the Dispatch Group the task is assigned to
  2. Are assigned the wm_edit role
  3. Are assigned the wm_agent role
  4. Belong to the Assignment Group the task is assigned to
Correct answer: A, D
Question 6
Dependencies can only be set for work order tasks in which state?
  1. Approved
  2. Draft
  3. Waiting Approval
  4. Qualified
Correct answer: B
Question 7
In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?
  1. Labor rate cards
  2. Time sheet policies
  3. Time worked categories
  4. Standard rate types
Correct answer: C
Question 8
How are dispatch groups that can be selected from work order tasks filtered?
  1. By Manager
  2. By Location coverage
  3. By Group type
  4. By Group members
Correct answer: B
Question 9
Which operational role typically creates personal events for an agent's calendar?
  1. wm_manager
  2. wm_agent
  3. wm_dispatcher
  4. wm_admin
Correct answer: B
Question 10
What do administrators use to create questionnaires for work orders and work order tasks?
  1. Process Automaton Designer
  2. Targeted Communication
  3. Survey Designer
  4. Assessment Designer
Correct answer: C
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