Download Advanced Administration and Reporting of Contact Center Enterprise.500-443.ExamTopics.2026-04-23.15q.tqb

Vendor: Cisco
Exam Code: 500-443
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise
Date: Apr 23, 2026
File Size: 194 KB
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Demo Questions

Question 1
What is the URL to access VVB Admin?
  1. https://<vvb IP or hostname>/vvb
  2. https://<vvb IP or hostname>/cceadmin
  3. https://<vvb IP or hostname>/appadmin
  4. https://<vvb IP or hostname>/ccmadmin
Correct answer: A
Question 2
What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)
  1. Value List Collection Designer
  2. Agent Supervisor
  3. Report Designer
  4. Report Definition Designer
  5. Dashboard Designer
Correct answer: B, C
Question 3
How many roles are available to be assigned to a CUIC user?
  1. 5
  2. 6
  3. 7
  4. 8
Correct answer: C
Question 4
Which ICM component delivers Route request to ICM Central Controller?
  1. VVB
  2. AW/HDS/DDS
  3. CUIC
  4. IVR/VRU PG
Correct answer: C
Question 5
On which server is the Bulk Import Tool run?
  1. Primary Administration
  2. Administrator Client
  3. HDS-DDS
  4. Primary Administration and Data Server
Correct answer: A
Question 6
What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)
  1. CCE_AF_Historical
  2. CCE_License
  3. CCE_TR_License
  4. CCE_AR_Historical
  5. CCE_TF_Historical
Correct answer: A, D
Question 7
What are two elements in the Call Studio application to collect Caller Response? (Choose two.)
  1. Digital tone elements capture a single digit.
  2. Digits elements capture a single digit.
  3. Menu Elements capture a string of numerical digits.
  4. Menu Elements capture a single digit.
  5. Digits elements capture a string of numerical digits.
Correct answer: A, B
Question 8
Which Routing Script logic helps to invoke the Post Call Survey successfully?
  1. If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
  2. To offer the PCS for all incoming DNs, there is no need to explicitly set the variable in the Main script. It is set to n by default.
  3. If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
  4. To offer the PCS for specific incoming DN’s, the variable needs to be set in the Main script explicitly as n.
Correct answer: C
Question 9
What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)
  1. drfSchedule.xml
  2. drfDevice.xml
  3. drfDeviceProfle.xml
  4. drfPlatform.xml
  5. drfSystem.xml
Correct answer: A, E
Question 10
In PCCE 12k, what are two options to manage payloads? (Choose two.)
  1. a custom payload is created during the installation
  2. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
  3. delete the default payload and rebuild with the same members
  4. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
  5. a default payload is created during the installation
Correct answer: A, D
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